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If you have any questions about our services, please read our FAQ (Frequently Asked Questions).If you don’t find the answer to your question, please click here to contact us.

How do I become a volunteer?

Joining a volunteering project is easy: register to the website clicking on ‘Register’ at the top of the page; after registering, go to the section “Volunteering projects”, choose the most suitable activity for you and click on it. Then click on your preferred date and you will be contacted in 72 hours by the project organization

I cannot login, what do I do?

If you are struggling with your login details, please double check them. If you don’t remember your password, please click on the ‘Forgotten password’ link. If you have any other problems, please let us know.

I have issues with the ‘Forgotten password’ link

If you have received the email to reset your password but you cannot manage to change it, you have probably clicked on the link on the reset password email more than once or you have waited too long before resetting your password. The link on the reset password email can be clicked only once and it expires in 5-10 minutes, so if you have clicked on the link twice or if you have waited more than 10 minutes before clicking on the link, you will need to click on ‘Forgotten password’ link again. After clicking on the link on the reset password email, you can keep the autogenerated password, or you can change it.

If you have asked for a new password but you haven’t received any emails, please check your junk and spam folders. If you haven’t received an email in 5-10 minutes, please contact us.

I want to donate some objects or furniture, what do I do?

You can use our service to donate objects, filling in the form on this link.  You will be contacted by us in 72 hours, and we will let you know if we have found an organization searching for the object you want to donate. Please keep in mind that we don’t have a storage room and we don’t deal with pick up or deliveries.

I want to sign up to MilanoAltruista newsletter

To receive our newsletter, please look at the bottom of your profile page and fill in the form. You will receive our newsletter monthly.

I am the manager of another organization, do I need to insure the volunteers redirected by you?

Yes, definitely! MilanoAltruista put in contacts potential volunteers with organizations, so people searching for projects on our website are not our volunteers. When they start to do any activity for your organization you need to insure them according to the law.

I wasn’t contacted by the organization of the project I chose

If you have sent your application more than 3 days ago and you haven’t received any replies, please keep in mind that usually organizations are really busy and they don’t have enough volunteers, so please wait another couple of days. If after 4 or 5 days from your application you haven’t received any replies, please contact us and we will try to put you in contact.

I am a minor, can I volunteer?

Sure, even though many organizations don’t accept minors due to insurance and bureaucratic reasons, we have gather together all organizations with projects for the youngest in the website GenerazioneAltruista! Click here to visit the site!

I am retired, can I volunteer?

Sure, we have created Kaumatua, a project created to help retired people to volunteer and share their expertise with the youngest. Click here to visit the website!

I need help with a volunteering project, can I come to visit your office?

Sure! Please remember to book an appointment though, because we are not always available.

Are there any other cities with similar projects?

Yes, there are. In 2013, we have started ItaliaAltruista, a network that links MilanoAltruista, RomAltruista, TriesteAltruista, BolognAltruista. We are always looking for new cities that want to join our network!